Shopping Has Never Been More Rewarding

Marks & Spencer Rewards gives you the chance to earn cashback when you shop, enjoy exclusive offers and unlock insider news.


With rewards at your fingertips, earn and redeem with just one tap.

1% Cashback Reward*

when you purchase in-store or on the M&S Hong Kong App

*Terms and conditions apply

Bonus Cashback

on your first purchase

Member Exclusive

privileges

HOW DOES IT WORK?

1

DOWNLOAD

the M&S Hong Kong App

2

REGISTER

to become an
M&S Rewards member

3

EARN

cashback on purchases in-store
or on the App

4

REDEEM

earned cashback in
future purchases

M&S HONG KONG APP

ABOUT YOUR CASHBACK

Your earned cashback will automatically appear on your Marks & Spencer Rewards account within 24 hours after your purchase.

To redeem your cashback, enter your chosen amount in the Account section on the App. Either show your App to your cashier at checkout if you’re shopping in-store or continue to place your order on the M&S Hong Kong App.

Start spending your cashback 45 days after the date of your purchase.

Your earned cashback is valid for 365 days from the date of your purchase.

Marks & Spencer Rewards cannot be earned or redeemed on any purchases made via the self-service kiosks in our stores, or on www.marksandspencer.com/hk.

FREQUENTLY ASKED QUESTIONS

Marks & Spencer Rewards is the customer loyalty program of Marks & Spencer Hong Kong. The program offers member-exclusive rewards, offers and priority access to M&S insider news. Collect cashback rewards every time you shop – with rewards at your fingertips, earn and redeem with just one tap.

You can download the Marks & Spencer Hong Kong App from the App Store or Google Play, and create an account by registering with the following information:

First name;
Last name;
Email address;
Mobile number;
Month of birth (optional);
Gender (optional) and
Nationality (optional).

As a Marks & Spencer Rewards member, you will:

  • Earn cashback rewards every time you purchase at participating M&S Hong Kong stores or on the M&S Hong Kong App

  • Enjoy member-exclusive privileges

  • Keep yourself in the know with the latest news

Sign up to embark on your rewards journey right away!

Not at all! It's all for free, you'll start collecting cashback rewards upon purchases after registration.

Unfortunately Marks & Spencer Rewards is currently available for registration on the M&S Hong Kong App only. In addition, only purchases made with the App are eligible for cashback rewards earning.

The App is currently available in English only.

The M&S Hong Kong App supports devices with iOS 11.0 or later/ Android 5.0 and up.

Your Marks & Spencer Rewards membership is only applicable for use at participating M&S Hong Kong stores or on the M&S Hong Kong App, excluding purchases at in-store self-service kiosks and or on www.marksandspencer.com/hk.

Unfortunately, Marks & Spencer Rewards memberships, cashback rewards, other member offers and privileges are non-transferrable and non-shareable.

Your username is the registered email that you use when you sign up for Marks & Spencer Rewards.

Since the verification code SMS will only be sent to area code +852, +86 and +44, you need a mobile number from these areas for registration (+852 – Hong Kong, +86 – China, +44 – UK,). The mobile number used for registration must be able to receive the one-time password (OTP) validation code for you to complete the registration successfully.

Since the verification code SMS is only available under area code +852, +86 and +44, the verification code SMS cannot be sent to numbers using other area codes. If you need further help, please contact us.

Please double check if the mobile phone number that you entered is correct. Normally an SMS with verification code will be sent to your mobile phone immediately, if you do not receive the SMS in 1 minute, please click 'Re-send'. If you need further help, please contact us.

If you have forgotten your password, simply click on the ‘Forgot Password’ link on the M&S Hong Kong App. You will then receive an email with instructions on how to reset your password. You’ll be back to saving in no time!

Yes, offers can only be redeemed on the M&S Hong Kong App with Wi-Fi or a mobile network (5G/4G/3G) connection.

Start earning cashback rewards as soon as you start spending at any participating M&S Hong Kong stores or on the M&S Hong Kong App:

  • Spend any amount to earn 1% cashback rewards, i.e. spend HK$100 to earn HK$1 cashback
  • Cashback must be redeemed within 365 days from the date of purchase

Steps to earn cashback rewards in-store

  1. Download the M&S Hong Kong App and register your details
  2. Start spending at participating M&S Hong Kong stores
  3. Show the barcode in your Marks & Spencer Rewards account at checkout
  4. The cashier will scan your barcode for cashback earning

Steps to earn cashback rewards on the M&S Hong Kong App

  1. Download the M&S Hong Kong App and register your details
  2. Start ordering on the M&S Hong Kong App
  3. Cashback you have earned will be automatically updated in your Marks & Spencer Rewards account balance after purchase
  4. Cashback earning is only available when you log into your Marks & Spencer Rewards account and place orders as a Marks & Spencer Rewards member

You can access your account barcode under the “Account” section of the M&S Hong Kong App

All products that you purchase at M&S Hong Kong stores or via the M&S HK Apps, excluding gift vouchers, free gifts, or specific items which have their own terms and conditions.

Cashback earned will be reflected in your Marks & Spencer Rewards account within 24 hours from the time of purchase for purchases in-store, or time of delivery for purchases on the M&S Hong Kong App. Your cashback will become available for redemption 45 days after your cashback-earning purchase was made.

Cashback is valid for 365 days from the date of purchase. However it will only become redeemable 45 days after the date of your cashback-earning purchase.

You can check your cashback expiry details under the “Account” section on your M&S Hong Kong App.

You can check your cashback balance under the “Account” section on your M&S Hong Kong App.

Please make sure you have logged into your Marks & Spencer Rewards account and have scanned your account barcode in every eligible purchase to earn your cashback rewards. For any queries on cashback, please contact us within 1 month from the date of your purchase.

Please contact us within 1 month from date of your purchase and please note that you must provide the corresponding sales receipt for verification and adjustment.

Unfortunately we are unable to accommodate any retrospective claim request on cashback. If your mobile phone is not with you at the time of purchase, you can provide your registered mobile number at checkout for member identity verification, then earn cashback for your purchase. For cashback redemptions however, your Marks & Spencer Rewards account barcode must be present to validate the redemptions.

Marks & Spencer Rewards cashback is currently available for earning and redemption at participating M&S Hong Kong stores only.

If your entire purchase or products that you have purchased are cancelled or refunded, the respective cashback awarded will also be deducted from your Marks & Spencer Rewards account when the cancellation or refund is made, including extra bonus cashback earned in designated promotional offers.

Steps to redeem cashback in-store

  1. When you are ready to checkout, enter the amount of cashback that you wish to redeem on the M&S Hong Kong App
  2. Scan the QR code provided by the cashier to generate a redemption barcode on your App
  3. Let the cashier scan your redemption barcode
  4. The cashback will be redeemed in your current purchase, and the corresponding amount will be deducted from your Marks & Spencer Rewards account

Please note that once the QR is scanned, cashback will be deducted from your Marks & Spencer account for redemption right away and the action is non-reversible.

Steps to redeem cashback on M&S Hong Kong App

  1. Start ordering as a Marks & Spencer Rewards member on the M&S Hong Kong App
  2. When you are ready to checkout, click “Checkout” then enter the amount of cashback you wish to redeem under “Pay with M&S Rewards”
  3. Cashback you have redeemed will be automatically deducted from your order

Yes, cashback must be redeemed in the multiple of HK$1.

Unfortunately all cashback redemptions are non-reversible.

The cashback redeemed in your purchase will not be re-credited to your account in case the entire purchase or selected items in the purchase are refunded. Once redeemed, the cashback is non-reversible and cannot be exchanged for cash.

You can update your personal information in the “Personal details” section on the M&S Hong Kong App. However, please be aware that some of the personal details you provided at registration are non-editable, including but not limited to your contact number and month of birth.

Unfortunately your registered contact number is non-editable on the M&S Hong Kong App. Please contact us if you require further assistance.

Unfortunately your registered email address is non-editable on the M&S Hong Kong App. Please contact us if you require further assistance.

If the account was created successfully, you will be able to login and use the App. If not, you will have to start over. If you need further help, please contact us.

You’ll receive 10% bonus cashback on your first purchase after you successfully register as a Marks & Spencer Rewards member, and from then earn 1% cashback rewards every time you purchase at participating M&S Hong Kong stores or on the M&S Hong Kong App.

Member-exclusive or tailored offers, from which you will collect bonus cashback or rewards upon participations, will be extended to you from time to time. In those purchases you will earn both the basic cashback you are entitled to according to your spending, and the bonus.

We send out regular offers and news to your registered email address or mobile number. Just make sure you've opted in our marketing communications to stay connected, it only takes several quick steps to mark your opt-in preferences:

Step 1 - Open the M&S Hong Kong App
Step 2 - Tap "Account"
Step 3 - Tap "Preferences"
Step 4 - Check the boxes for subscription

Make a few clicks and never miss a thing again!

If you have any doubts on your Marks & Spencer Rewards account or the cashback you earned, please do not hesitate to contact us at MandsHK.OnlineCustomerService@alfuttaim.com.

More questions?

You can get in touch with us at

MandSHK.OnlineCustomerService@alfuttaim.com